OUR STORE POLICIES
PRODUCTION TIMES
Distinktive Merch Co's standard production time is 7-10 business days and 2-3 weeks for schools, teams and other larger orders. Orders paid for after 1pm CST are considered next business day. Rush service options may be available upon request and subject to product and supply availability. Production times may vary depending on product availability, apparel/product stock, and inbound shipping. Production time begins once artwork is approved and payment is received in full.
MINIMUM ORDERS
In order to maintain a high quality standard, Distinktive Merch Co has a minimum of 12 pieces printed using the same method. There is no minimum for embroidery.
PRICING
Since we largely sell is a custom product, pricing is determined based on the following factors: product style, ink color(s), quantity, thread count, number of print location(s), decoration type, special directions, and other various factors.
CUSTOMER PROVIDED GARMENTS
At Distinktive Merch Co we do not accept customer provided garments, except for the purpose of embroidery. Any items provided for embroidery must be inspected and approved before we can proceed. A waiver must be signed acknowledging that we cannot replace garments or items we have not provided should an unexpected result or mishap occur during the decorating process.
SAMPLES
Sizing samples are available upon request and require a credit card hold. We will provide alternating sizes available in each requested style. Once all samples have been returned to Distinktive Merch Co without damage and in new condition, the company will use them toward your order. If samples are not returned, returned damaged or not used toward your order, the card on file will be charged. We do not do samples of designs on garments.
PAYMENT
Before an order begins production, we must receive payment in full. We accept many different forms of payment including Visa, MasterCard, Discover and American Express, apple pay, cash and check.
ARTWORK
Distinktive Merch Co can use your artwork or create something for you. When you supply your own artwork we prefer certain file types to ensure the best possible print. Those file types are vector files such as EPS, CDR or AI. We do ask that you "convert all fonts to outlines" so that if we don't have your font in our system that we can still use the artwork instead of needing to ask you to email us the font file.
We often see several other file types submitted for production such as .JPG, .PNG, .TIFF, or .BMP files. These files are image files and typically not ideal for printing. These file types may not always work with your desired method of print as the artwork is image-based and therefore will always have some level of graininess/fuzziness/pixelation - even when saved at a high resolution. This type of artwork will need to be reviewed on a case by case basis to see if it is useful for your project.
It’s up to you to approve your final artwork for production. This artwork approval includes: SPELLING, COLORS, PUNCTUATION, GRAMMER, DESIGN, DESIGN PLACEMENT and DESIGN SIZE. If exact color matching is needed, it will be up to you to provide those pantone or PMS numbers. This service may carry a fee. We reserve the right to refuse any graphics, logo, or artwork that is unlawful, inappropriate, or does not have written permission from the original owner.
COLOR DISCLAIMER
We do our best to ensure that our images and photos are as true to color as possible. However, due to inconsistencies of various monitors, stock photos from suppliers, lighting sources, digital photography and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the actual product. Screen images are intended as a guide only and should not be regarded as absolutely correct. No refunds, returns or exchanges will be available due to dissatisfaction in color(s).
LOGO & DESIGNS
If you hire us to create or re-create artwork for you, here is what we will need from you to complete the task...
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Ideas and inspiration, including pictures if possible
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Color preferences including any exact matching pantone or pms numbers if needed (exact matching may carry a fee)
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Size and placement of the design on the garment
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Garment style/color/sizes
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Font preferences, if any
Pricing for the artwork starts at $30 and goes up from there depending on complexity and time needed to accomplish the artwork. We will retain the rights for created artwork and can use it for any purposes (unless otherwise decided by both parties) including, but not limited to, use with future printed orders, online in pictures or digital formats, use on social platforms such as Instagram, Facebook, TikTok, and YouTube. To purchase full rights to the artwork, please ask for details.
*We cannot use Trademarked logos, fonts, or text without appropriate consent.
SHIPPING
Orders placed for shipping will be shipped via USPS or UPS. Distinktive Merch Co is NOT responsible for any delays of an order due to bad weather conditions or the negligence of the carrier – including LOST shipment(s). Once we put it into the possession of a third party carrier, their policies are enforced. When Distinktive Merch Co ships the order, the system will automatically email the customer with their tracking number.
Additionally, the cost and transit times of shipments vary. Each customer will be made aware of those fees prior to finalizing their order. Distinktive merch Co does not offer international shipping.
IN-SCHOOL/TEAM/Group DISTRIBUTION & ORDER PICKUP
Once orders placed for in-school, team distribution or in-store pickup have left the facility they are no longer the responsibility of Distinktive Merch Co. Distinktive Merch Co will not be responsible for delays in distribution including lost orders.
Defects or Missing Items
Customers have 72 hours from time of delivery to report any defects or missing items. It is the customer’s responsibility to check their order within 72 hours and make any claim regarding the order. After 72 hours Distinktive Merch Co will NO LONGER assume responsibility. Therefore, we encourage customers to immediately check orders after receiving them. To make a claim, please email theteam@distinktivemerchco.com.
CHANGES & CANCELLATIONS
Requests to cancel or change an order should be called in to Distinktive Merch Co at 262-518-8337 and must be received prior to production. Orders that are canceled may be subject to a cancellation fee. Any cancellation fee is determined by factors such as total order value, return/restocking fees for the blank apparel and lost production time (minimum of $50.00) Cancellations will not be accepted once the items have entered the production process.
RETURNS
There are NO returns unless the items received are defective or incorrect. If an issue does exist with your order, please contact Distinktive Merch Co immediately at theteam@distinktivemerchco.com
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
However, you will still be able to place orders over the telephone by contacting customer service.
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Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
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Third-party links
We do not include or offer third-party products or services on our website.
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Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us by:
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us:
If there are any questions regarding this privacy policy, you may contact us using the contact information on the website.