PICK UP NOTIFICATIONS
Individual/Smaller order (front pick up) Hello [CUSTOMERFIRSTNAME] , Your order is done and ready for pick up at Distinktive Merch Co. during regular business hours! Please allow 5–10 minutes for pickup. A staff member will review the contents of your order with you to confirm accuracy. If you prefer not to review the order, you may do so, but a waiver signature will be required. Pickup Location: Distinktive Merch Co 380 W Main St Waukesha, WI 53186 Hours: Mon 9am-4pm, Tues-Fri 10am-6pm, Sat 12pm - 5pm Thank you so much for your business and we look forward to seeing you soon! Distinktive Merch Co.
Large Order Pickup (back door pick up) Hello [CUSTOMERFIRSTNAME] , We are pleased to inform you that your order is complete and ready for pickup at Distinktive Merch Co. during regular business hours! Please allow 5–15 minutes for pickup. A staff member will review the contents of your order with you to confirm accuracy. If you prefer not to review the order, you may do so, but a waiver signature will be required. Pickup Location: Distinktive Merch Co 380 W Main St Waukesha, WI 53186 Hours: Mon 9am-4pm Tues-Fri 10am-6pm Sat 12pm - 5pm Pickup Instructions for Large Orders: Please pick up at our back door in Lot 3. If the door is locked, simply ring the bell and someone will be right with you to assist. Parking: You may park in the lot behind our building in Lot 3. Thank you so much for your business and we look forward to seeing you soon! Distinktive Merch Co.
VOLUME PRICING UPDATE
Hi [Name], We’ve recently updated our DTF pricing to better reflect material and production costs and to simplify our quotes. Volume discounts are now built directly into each item’s price rather than appearing as a separate discount line. This keeps pricing consistent, easy to read, and ensures you’re still receiving the same volume-based savings you always have. We really appreciate your understanding and continued support as we keep refining our process to serve you better! Thank you so much!
Group Store Order inquiry
Email Response to Group Store Order Inquiry to Customer and Organizational Contact. Thank you for your order! Your organization was collecting orders until the store link closed on [insert close date] at midnight. The following morning we began processing all of the collected orders. Group store orders typically leave our facility 10–15 business days after the close of the sale. If you selected organization pickup, your order will be delivered to the organizer for distribution through the school or group. If you selected shipping, your order will be mailed to the address you provided around the same time the organizer’s pickup occurs. I’ve copied your organizer, [Organizer Name] ([Organizer Email]), on this message. They’ll be your best point of contact for updates specific to your group. Thank you so much for your patience and support!
ORDER MINIMUM EXPLANATION
Minimum Order Policy - One Time Exception: Please note: We typically require a 12-piece minimum per order. However, we are extending a one-time courtesy by offering our services below the minimum for this order. Any future orders will be subject to the 12-piece minimum requirement.
Short and Sweet 1 Sentence Explanation: Our 12-piece minimum helps cover setup and production costs while ensuring consistent quality and efficient turnaround on every order.
Thorough Explanation of Order Minimum: Our 12-piece minimum helps ensure consistent quality, efficiency, and fair pricing for our clients. Each order requires setup time for artwork preparation, press setup, color matching, and quality checks—these steps take the same amount of time regardless of order size. By maintaining a minimum quantity, we’re able to: Offset setup and production costs Maintain high print quality and consistency Keep pricing competitive across all orders Ensure smooth production scheduling without delays This minimum allows us to deliver professional, reliable results while keeping our services sustainable and fairly priced.
Collecting Artwork
When Collecting Artwork, use prompt below and provide link to the Google Form. This form helps us collect everything we need to prepare your design for production. Please follow the instructions on each section carefully and upload your files. If anything is missing or needs clarification, our team will reach out before production begins. Please keep in mind that any edits made after submission will not be accessible to our team. https://docs.google.com/forms/d/e/1FAIpQLScAxuTBp8yRR5exT3aI5qzEaVRscGVYZH1LrkE5v9hEtdyaEg/viewform?usp=header
When someone wants to return/ exchange from a pop-up Shop
Hello! Thank you so much for reaching out, I’m sorry to hear the item wasn’t quite what you expected. Because all items in our spirit wear stores are made to order, we aren’t able to accept exchanges or returns. This policy is noted in the store and it is part of the agreement at checkout. That said, I completely understand how disappointing it can be when things don't work out. As a courtesy, I’d be happy to offer you 30% off a reorder of the item. If you would like to take advantage of that, I can send you a custom reorder payment link right away, just let us know what size you would like to go with and if you would like the item shipped to you (typically around $6.99 for shipping) of you plan to pick it up at our Downtown Waukesha location when it is complete. Thank you again for supporting your school and understanding our process - each piece is created just for you! Distinktive Merch Co
Backordering a custom order
Thanks so much for your order! We wanted to let you know that one of the items in your order is currently on backorder from the manufacturer, which means it’s temporarily unavailable. Here are the options available to keep things moving smoothly: Wait for the item to restock, and we’ll proceed with production as soon as it becomes available. Swap to a comparable item that’s currently in stock. Split the order, producing the available items now and the backordered item once it arrives (additional charges may apply). Please let us know how you’d like to proceed, and we’ll take care of the rest. We’re happy to recommend alternatives if needed.
Artwork not print ready
To ensure the best print quality, we may need to adjust or recreate the artwork so it’s production-ready. This can include resizing, vectorizing, or cleaning up the file. Artwork time is billed at $60 per hour with a half-hour minimum. We can occasionally work with high-quality PNG files, but SVG or EPS files work best for production. We’ll always review the artwork first and confirm any additional cost before moving forward.
"when will my order be done?"
Our standard turnaround time is 7-10 business days and begins once artwork is approved and payment has been received. Did you have a specific date you needed your order in hand by?
Extended sizes pricing
Our standard pricing includes sizes XS–XL. Extended sizes do require additional material and production considerations, which is why they’re priced separately.
artwork changes after approval
Once artwork is approved, changes may require additional time and cost. I can review what updates are possible at this time.
"When will my organization open up another store?"
We don’t always have visibility into when an organization plans to open another online store. In the meantime, we’re happy to help you place a custom order directly. I can send you a link to the organization’s most recent store for reference—just screenshot the items you’d like along with sizes and colors, and we’ll create a separate invoice for you.
Checking on the status of an order
For Custom Orders: Thanks so much for reaching out. Your custom order is currently in progress. We’ll be sure to notify you as soon as your order is complete.
For Group Stores Still Open: It looks like this order was placed through a group store. Because this was a group store order, items are not produced individually. All orders are processed together after the store closes, followed by a 7–10 business day production timeline. Please let us know if you have any questions.
For Group Stores in Production: Thanks so much for reaching out, it looks like this order was placed through a group store. The store closed on __/__/__. All orders are processed together and then move into production. The standard turnaround is 7–10 business days after the store closes. The Organizational Contact will receive a message once the orders are ready for pickup. Please let us know if you have any questions.